Privacy Policy

Windsor Trucking Solutions, LLC (“Company”) is committed to safeguarding your privacy on our website located at www.complydq.com and our related mobile app. We use this privacy policy to clearly disclose to you our privacy practices in a manner that is easy to understand. If there is something you do not understand about our privacy practices, please feel free to contact Legal at [email protected].

This privacy policy does not apply to products or services provided, or information obtained, other than through the website and our related mobile app. We may change this policy from time to time so please check back often. If we significantly change our collection, use, or disclosure practices, we will try to send you a notice via email if you have provided us with an email address. Please keep in mind that some of the services mentioned specifically in this policy may not be available on the site at this time. This Privacy Policy is effective as of August 1, 2017.

What information does the Company collect from you?

We collect information in several ways. Some of the information we collect is personal to you. Other information is anonymous. We collect the following categories of information:

1. During registration, we ask for your name, company, email address, and phone number
2. When you use our driver mobile app, we ask for your name, email address, home phone, mobile phone, emergency contact, emergency contact phone number, hire date, termination date, date of birth, commercial driver status, license number, state, endorsements, license expiration date, class, restrictions, and active status.
3. When your company uses our app, we also ask for the name, city and state of your company, address, postal code, phone number, DOT#, federal employer ID, and motor carrier number.
4. When you use our app, you and your company will have the ability to upload certain documents that contain your information. These include: driver application, release of background info and inquiry, additional drug test results, driver road test certification, driver road test examination, carrier drug and alcohol policy receipt, long form medical, entry-level driver training certification, hazardous material training certification, social security, card, Form I-9, driver data sheet, pre-employment drug & alcohol test, medical exam certificate, commercial driver’s license information, MVR records, and annual review of driving record, violations and certification.
5. When you report a problem with our site or services we will collect contact information along with a description of your problem
6. When you contact us via the company email address, we will collect your contact information and any information you include in your email
7. When you subscribe to our Service, we ask for certain information including your mailing address, phone number, email address and payment information
8. Information you post in interactive areas of our website such as community forums
9. To customize our service for you, we and our partners may collect precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you. We may obtain your consent on your first use of the service
10. When you visit and navigate our site, use our applications or third party sites, or open our emails, we may collect technical information about your use of our site including IP address, device identifier, and viewing information.
11. When you use our mobile app, we collect GPS location data and information about your driver compliance.
12. When you use our mobile app, we collect data that allows us to identify your mobile device.

How do we collect information from you?

Direct Collection

We collect much of the information listed above directly from you when you submit it on our website or in our mobile app. This includes information such as registration information, contact information, user submissions, and public postings. If you do not want to share your information, you can choose not to participate in a particular service or activity.

Indirect Collection – Cookies and Other Technology

As part of offering and providing customizable and personalized services, many websites use cookies and other online tracking technologies to store and sometimes track information about you. We may use these technologies to:

1. Provide you with personalized content based on your use of our site and mobile app
2. Enable you to more easily use our site and mobile app by remembering and using contact information, purchasing information, and registration information
3. Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our site and services
4. Assist us with ad reporting functions such as to learn which ads are bringing users to our website

The types of technologies we use include: Cookies. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy. Some cookies are “persistent cookies.” They are used by us each time you access our website. Other cookies are called “session cookies.” Session cookies are used only during a specific browsing session. We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of a site that is restricted by age. We may also use “analytics cookies” that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies.

You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific. If you log on using Internet Explorer, you must also disable cookies in Safari if you use that browser at a different time.

Web Beacons. We also employ a software technology called a clear GIF (Graphics Interchange Format), also known as a pixel tag or Web beacon. A clear GIF is a line of code that we place on our websites or in e-mails which allows us to analyze our advertising and the general usage patterns of visitors to our websites. These help us better manage content on our site by informing us what content or promotions are effective. Unless you consent, we do not collect personally identifiable information from you through the use of web beacons. You may not disable Web beacons.

Log Files. Like most standard website servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.

Flash Cookies. Flash cookies, also known as local shared objects, are used to store preferences such as video volume, or display content based on what you view on our site using the Adobe Flash Player. Flash cookies are not stored through the browser. Advertisers and third party service providers may use Flash cookies to collect and store information. Information about disabling Flash cookies may be found at www.adobe.com. If you disable Flash cookies, you may lose some features or functionality on our site.

Indirect Collection – Social Networking

The website permits you to use a third party social networking platform such as Facebook, Pinterest, Twitter, and Google+. This includes use of social media plugins such as Facebook “Like”, Tweet, Pinterest “Pin,” Google “+1” buttons, etc. When you use these social networking platforms and plugins, your username and password for the available service or collected from you on these services may be shared with us. When you use social networking platforms and plugins, you share your information with them and their privacy policy applies disclosure of such information. In addition, they may be able to collect information about you, including your activity or may notify your connections on the social networking platform about your use of the Company’s websites. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our websites from time to time.

Indirect Collection – Third Party Advertising Services

We may employ over time various different advertising or remarketing services that serve you targeted advertisements to make your online experience more focused to your interests. These services may place a remarketing pixel and/or on the website in order to recognize your browser and serve advertisements that relate to prior searches and activities you participate in on the Website. We will not run interest-based advertising campaigns that collect personally identifiable information (PII) including, but not limited to, email addresses, telephone numbers and credit card numbers. We will not use or associate personally identifiable information with remarketing lists, cookies, data feeds or other anonymous identifiers. We will not use or associate targeting information, such as demographics or location, with any personally identifiable information collected from the ad or its landing page(s).

We will not share any personally identifiable information with Google through our remarketing tag or any product data feeds which might be associated with our ads.

We may use third party services we to manage these technologies and to serve advertisements on our Website. For example, we may employ technology that pairs specific advertisements our site and others with searches that you run on our website. In order to provide this type of targeted advertising. We will not run interest-based advertising campaigns that collect personally identifiable information (PII) other than anonymous persistent identifiers. We will not track your ad preferences by email addresses, telephone numbers, or credit card numbers. We will not use or associate personally identifiable information with remarketing lists, cookies, data feeds or other anonymous identifiers. We also use Google Analytics and Site Master to analyze your use of our Website and the use of others. Analytical data is kept anonymous.

How do we use your information?

Our main goal in collecting information is to improve the site and our mobile app to provide you with the best possible experience on both. For example, by using the information we collect, we can provide you with an easy to use and readily available forum to subscribe to ComplyDQ services.

We will also use your personal information to:

1. Notify you of other products or services available from Company and our affiliates
2. Enable you to participate in online transactions
3. Personalize online content so that is applies to you and your interests
4. Provide you with advertising targeted on your interests
5. Make our products, services, and website better
6. Compile, analyze and do research on our users’ demographics and behavior
7. Detect, investigate and prevent activities that may violate our policies or be illegal
8. Allow you to use our service to track your compliance.

Who is collecting information?

Except as provided in this Privacy Policy, only Company and our affiliates and service providers will have access to your personal account information. When you are on our site or in our mobile app and are asked for personal information, you are sharing that information with Company and our affiliates and service providers. If personal data is to be collected and/or maintained by any company other than Company or its affiliates, we will try to notify you on the website or in an updated version of this Privacy Policy. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.

Other websites to which we link may collect personally identifiable information about you when you visit those sites. The information practices of other websites linked to our websites are not covered by this Privacy Policy.

With whom does Company share my information?

We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. These are some of the ways that your information may be disclosed:

Service Providers

We occasionally hire other companies to provide limited services on our behalf, including packaging, delivering, or mailing, website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing website use, processing payments, providing investor information and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.

Data in the Aggregate

We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties. Blinded data is data that does not identify an individual person.

Other

We also may disclose your information in special cases. For example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Use, or may be causing injury to or interference with our rights or property, other website users or customers and their information, or anyone else who may be harmed by such activities. Company and our service providers may disclose, access or monitor your personal information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services and our information security.

As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of Company’s businesses, customer and site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such case, the transferred information may become subject to a different privacy policy.

How can I control my personal information?

We offer our customers choices for the collection, use and sharing of personal information. You may contact us at [email protected] if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.

If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this website, you should contact a representative of Company at [email protected].

How does Company protect financial-related information?

Keeping your personal financial information private is very important to us. As a matter of policy and long-time business practice, we do not sell information provided by our users. Any user statistics that we may provide to prospective partners regarding financial matters are provided in the aggregate only and do not include any personally identifiable information about any individual user. We will transfer your credit card number, bank account number or other personal information to the appropriate credit card company or bank in order to process any online payments.

What security precautions are in place to protect against the loss, misuse, or alteration of my information?

Because information sent through the Internet travels from computer to computer throughout the world, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as specifically stated, this site does not use security encryption measures. Information that you disclose by use of this site (as with any site that is non-secure) and our mobile app, by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.

Choice/Opt-out

To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from Company for you to let us know that you have chosen to stop receiving such emails from us.

What else should I know about my privacy?

Please keep in mind that whenever you voluntarily disclose information online, that information is accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online. When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.